Questions about our stores:

Where are your stores located?
Our Brisbane Square store is located at Shop 4/266 George St Brisbane. If you stand at the top of the Queen Street Mall and look across George Street slightly to your right, you will see us between Suncorp and the Opals store. We are open from 11am to 8:30pm Monday to Friday.

Our Clayfield store is located at Shop 3/537 Sandgate Rd, Clayfield. We are on the right hand side of Sandgate Rd as you're heading outbound, just past Oriel Road (two doors up from the Fig Trees Shopping Complex). Most of our customers park on the footpath, or behind the building (car park entrance is next to the laundromat). There is legal parking on the inbound side of Sandgate Road after 10am. We are open from 11am to 8:30pm Monday to Friday.

We also deliver (Brisbane CBD and inner suburbs only - click here to see the postcodes currently in our delivery area) during the day on weekdays - order online here, email orders@ten10eats.com.au, or phone 3862 2388. If you live outside our delivery area and want to place a large order (10 meals or more), please don't hesitate to contact us.

What times are you open?
The Brisbane Square store is open from 11am to 8:30pm Monday to Friday. Our Clayfield store is open from 11am to 8:30pm Monday to Friday. Our Deliveries Coordinator Emma works during the day on weekdays - usually between around 11am and 4pm.

Questions about deliveries:

Where do you deliver to?
We deliver daily to inner city areas including the CBD, Fortitude Valley, Clayfield, Albion, Woolloongabba, and South Brisbane. We also deliver weekly to an extended delivery area as far out as Strathpine, Samford, the Bayside, Logan and Ipswich. To check if we can deliver to your suburb, click here.

What does delivery cost?
Daytime delivery to suburbs within our daily delivery area costs $2.50 if you order less than three meals. If you order three meals or more, delivery is free.
Evening delivery to suburbs within our daily delivery area costs $10 if you order less than six meals. If you order six meals or more, delivery is free.
Delivery to suburbs within our extended weekly delivery area is free but we have a minimum order of $60 (6 meals).

Are there cut-off times for deliveries?
Standard daily delivery area

• Cutoff for guaranteed 12pm lunch delivery is 11am
• Cutoff for guaranteed 1pm lunch delivery is 12pm
• Cutoff for guaranteed delivery by 5pm is 2pm
• Cutoff for guaranteed delivery by 6.30pm is 5pm
• Last orders 7pm

Extended weekly delivery area

• By 4pm on day of delivery

How long does delivery take?
The more notice you can give us, the more likely we are to have the meals that you want and be able to get them to you when you want them. To guarantee delivery by your preferred time, please allow up to two hours notice. In many cases we will be able to get meals to you much sooner than this.

Questions about our products:

How much do meals cost?
All meals cost $10. For more information on delivery charges, click here.

Are the meals fresh?
Yes... all meals you seen in our stores are made fresh daily at our Clayfield kitchen. They are delivered to the store each morning in our refrigerated van, and anything not sold at the end of each day is taken back to Clayfield and frozen. We have quite a few Clayfield customers who pick up frozen meals to stock up their freezer, and we also do a regular donation of frozen meals to Foodbank Queensland to distribute to charities to feed the homeless.

What is your definition of 'low fat'?
Anything we have ticked on our menu as low fat contains 5% fat or less. Even though some meals that are marked 'low fat' seem to have naughty things in them (e.g. beef fillets has a creamy potato bake), they are only small portion sizes and come with lots of fresh steamed vegies. We will be updating our website shortly with full nutritional information.

How many people will each meal feed?
All our meals are currently designed to be large, single serving sizes. Some meals (e.g. lasagne, beef stroganoff) are bigger than others (e.g. beef fillets, snapper), and could be shared by two people who don't eat much. We will be launching couple and family meal sizes soon.

Do you sell desserts?
Not yet... but we are currently testing out a few products and some yummy tasting dessert options will be added to our menu soon!

How do you reheat the meals?
All meals have microwave reheating instructions on the base of the container. Different microwaves do vary slightly, but as a general guide if the container is hot in the centre of the base, your meal is hot all the way through. Some of our customers who don't have microwaves put our meals on an oven tray covered with foil to reheat in the oven. Other customers have had great success with a 'steam bath'... place the meal in a stainless steel bowl or dish, pour about 10cm of water into the bottom of a large stockpot with tight fitting lid and place the stainless steel dish with your meal inside it. Put the stockpot lid on and turn the stove on to heat your meal.

Why don't you sell your meals hot?
All our meals are sold refrigerated (not frozen), ready for you to take home or take back to the office and heat up in the microwave. The reason we do this is because you may not be eating straight away (a lot of people take our meals home for dinners). It is much safer to store fresh food refrigerated than hot, and reheating then cooling meals multiple times is a good way to make people sick! All our stores have microwaves in them... if you want your meal heated up please just ask the staff member who is serving you they will be more than happy to help.

How do I know your food is safe to eat?
All our meals are prepared fresh daily by a qualified chef at our Council approved commercial kitchen on Sandgate Road at Clayfield. Meals and ingredients are stored at or below 4°C, and transported in our refrigerated delivery van. We have accredited food safety supervisors at all stores, and all staff are trained in safe food handling practices. We have documented food safety and cleaning procedures in place, and we even keep sample meals for each batch frozen for up to a month in case they are required for testing.

All our staff eat Ten10 meals on their breaks, and our suppliers have commented that we have "one of the cleanest commercial kitchens" they have ever seen.

I think your food made me sick... what should I do?
Please let us know - as soon as you can - because there is only a small window of opportunity for testing to be done. If you have leftovers or the container please save them and store them in the fridge.

Please phone our kitchen on 3862 2388 or email feedback@ten10eats.com.au. You will need to advise the date and approximate time you purchased your meal plus the best before date on the base of the container.